Buying Tickets

Our Festivals usually take place over the last two weeks of September.

Priority Online Bookings

Benefactors and Friends of the Festival benefit from a two week booking period immediately after each year’s Launch event. Members are eligible for a discount on all ticket prices bought in advance. Benefactors receive a 15% discount and Friends a 10% discount. Click here for more information and to buy membership. If you are a Benefactor or Friend of the Festival, you must log in to your account to have the relevant discount deducted from your ticket prices. The discount is attached to your username only and will remain valid for as long as you have a current subscription.

If you are not sure which username is linked to your membership account, please send an e-mail to our Treasurer or our website manager. You are prompted to enter your username and password when completing your purchase. The relevant discount will automatically be applied to all your ticket purchases. If you have forgotten your password, follow the links on the Login page to have it reset.

Click here for more information on Sponsorship. The complimentary tickets offered to Sponsors and Corporate Members can only be obtained via the Box Office.

If you have problems buying your tickets online

You only need to log in when you go to the basket check out page. Tickets can be purchased using a debit/credit card or a Paypal account. We suggest you visit our Help Page for more details on how to log in. If you cannot resolve your problem using our help guides, please e-mail your question to the Box Office. Where available, concessions are detailed in brackets in the ticket price sections of each event listing. For advice on more obscure issues, please e-mail us giving as many details as possible and we will get back to you.

Printing your tickets at home

Tickets purchased online and e-mailed to you as pdf files have been designed as A6 size (four to a standard A4 sheet). They will automatically come through to you in that format to save paper. You do not have to print your tickets – we can check them if you show your confirmation e-mail on a mobile or other portable electronic device.

General Online Bookings

Tickets for all Festival events can be booked securely on this website 24 hours a day, seven days a week once the general booking period opens. Choose each event you would like to attend and add the relevant number of tickets to your shopping basket. You can check your basket contents at any stage. When you are ready to buy tickets, either log in to your account or register a username and choose a password. You can settle your account with a debit/credit card or a PayPal account. Once your payment has cleared, your tickets will be sent automatically to the e-mail address you will be asked to provide. It is possible that our automated e-mails may be re-routed to a ‘junk mail’ folder, so please check there first if your tickets haven’t arrived.

Rye Arts Festival is committed to protecting and respecting your privacy. Any personal information such as name, postal address, telephone number and e-mail address given via this website will be used to provide you with information and requested services and to properly administer membership.  It will not be disclosed to any third party without your prior permission, or unless we are required to do so by law. You have the right to request deletion of your personal data where there is no compelling reason for us to continue to hold it. You are welcome to contact compliance@ryeartsfestival.org.uk if you have any queries.

Booking in Person or by Telephone

Once the general booking period has begun, the Box Office will be open for booking in person. Cash, cheques, credit and debit cards can be used for payment. You can also telephone your order through to the Box Office – 01797 462168. If there is no-one available when you call, please leave an answerphone message and your call will be returned as soon as possible.

Ticket Delivery

Tickets ordered via the Box office can be delivered to you electronically or printed out for you. If you wish to have your tickets posted to you there will be a £1.50 charge for postage. Tickets issued online and sent by e-mail do not incur a processing fee.

At the Event

Any remaining tickets will be sold at the venue door 30 minutes prior to the start of the event. There is no membership discount available for tickets purchased at this point.

Seating

Venues do not have numbered seats and therefore seats for all events are unreserved.

Disabled Access

Many of our venues have disabled access. However, we stage events in a number of historic buildings across Rye where full access is not always available. In order to ensure you have the best possible experience, please telephone or e-mail the Box Office to check accessibility, reserve wheelchair spaces where available and discuss anything we can do to meet your specific needs. Please also let us know if you will be accompanied by a carer and/or guide dog.