Buying Tickets

The 2018 Festival will take place from Saturday 15th September to Sunday 30th September.

Priority booking by post and online will commence on Monday 23rd July 2018.

General booking in person, by post and online from Monday 6th August 2018.

Priority Online Bookings

Patrons and Friends of the Festival benefit from a two-week priority booking period and receive a discount on all ticket prices bought in advance. Patrons benefit from a 15% discount and Friends a 10% discount.  Click here for more information and to buy membership. Click here for more information on Sponsorship.  The complimentary ticket allowance available to Sponsors and Corporate Members can only be obtained via the Box Office. If you are a Patron or Friend of the Festival, you should have a unique username. The discount is attached to your username only and will remain valid for as long as you have renewed your annual payment.

If you have mislaid your username, please send an e-mail to treasurer@ryeartsfestival.org.uk or web@ryeartsfestival.org.uk. If you have your username, please open your account by clicking on the ‘My Account’ tab in the black band at the very top of this web page and enter your username and your password.  If you have forgotten your password you can ask for it to be reset on that page. Once logged in you are welcome to change your password and add any extra details to your account information. Members of the Festival need only their username and password to log in and the relevant discount will automatically be applied to all ticket purchases. If you have forgotten your password, follow the links on the Log In page to have it reset.

IF YOU HAVE PROBLEMS BUYING TICKETS ONLINE:
Please try reading this step-by-step document to assist with logging in, finding and purchasing tickets (which can be done with either Paypal or a debit/credit card).

There are also more questions answered on our ‘help’ page.  For help on more obscure items, please e-mail web@ryeartsfestival.org.uk giving as many details as possible and we will get back to you as soon as possible.

PRINTING YOUR TICKETS AT HOME:
Tickets purchased online and e-mailed to you as pdf files have been designed as A6 size (four to a standard A4 sheet). To save paper, please go to the ‘layout’ setting on your printer and specify four per sheet if you are buying multiple tickets. The file that you can download here might be of help when doing this. However, there are so many different types of printer and printer drivers, it might be best to consult your printer’s manual for more detailed advice.

Priority Postal Bookings

From Monday 23rd July 2018 there will be special arrangements for Sponsors, Corporate Members, Patrons and Friends of the Festival. Download, print and complete a Booking Form adding credit/debit card details or enclose a cheque made payable to ‘Rye Arts Festival’ and send it to Rye Arts Festival Box Office, c/o Phillips & Stubbs, 47/49 Cinque Ports Street, Rye, E. Sussex TN31 7AN.

Regular Online Bookings

Tickets for all 2018 Festival events can be booked securely on this website 24 hours a day, seven days a week from Monday 6th August.  When tickets are available, click on each event you would like to attend and add the relevant number of tickets to your shopping basket.  You can check your basket contents at any stage.  When you are ready to buy tickets, either log in to your account or, if you are a new user, you will be asked to register your address and e-mail details and choose a password.  These details will be held under ‘My Account’ for future purchases.  Then settle your account using Paypal or a debit/credit card. Once your payment becomes a cleared balance, your tickets will be sent to the e-mail address you have provided.

Rye Arts Festival is committed to protecting and respecting your privacy.  Any personal information such as name, postal address, telephone number and email address given via this website will be used to provide you with information and requested services and to properly administer membership.  It will not be disclosed to any third party without your prior permission, or unless we are required to do so by law.  You have the right to request deletion of your personal data where there is no compelling reason for us to continue to hold it.You are welcome to contact compliance@ryeartsfestival.org.uk if you have any queries.

Book in Person

From Monday 6th August 2018 the Box Office will be open for booking in person on weekday mornings (Monday to Friday, 9.30am – 12.30 pm, with the exception of August Bank Holiday Monday) and on Saturday mornings, 15th, 22nd and 29th September also between 9.30am – 12.30pm at Phillips & Stubbs, 47/49 Cinque Ports Street, Rye, East Sussex TN31 7AN. Cash, cheques, credit and debit cards can be used for payment. Unless the Office is very busy, tickets can usually be issued whilst you wait. Please note that there are no booking fees for booking in person.

Postal Bookings

From Monday 6th August 2018 postal bookings will be processed. Download, print and complete a Booking Form adding debit/credit card details or enclose a cheque made payable to ‘Rye Arts Festival’ and send it  to Rye Arts Festival Box Office, c/o Phillips & Stubbs, 47/49 Cinque Ports Street, Rye, E. Sussex TN31 7AN. If you wish to have your tickets sent to you there is a £1.50 charge for postage. Tickets issued by e-mail do not incur a processing fee.

At the Event

Any remaining tickets will be sold at the venue 30 minutes prior to the start of the event.
There is no discount available for tickets purchased at this point.

Telephone Queries

From Monday 6th August 2018 the Box Office can be contacted by telephone on 01797 224442 from Monday to Friday, 9.30am – 12.30pm, excluding August Bank Holiday Monday and on Saturday mornings, 15th, 22nd and 29th September also between 9.30am – 12.30pm.  Outside these hours, please leave a message on our answerphone.  We will return your call at the earliest opportunity.

Tickets

If you have problems booking your tickets, please check our help page. If you cannot resolve your problem using our help guides, please e-mail your question to box-office@ryeartsfestival.org.uk
Where available, concessions are detailed in brackets in the ticket price sections of each event listing.

Seating

Venues do not have numbered seats and therefore seats for all events are unreserved.

Disabled Access

Many of our venues have disabled access. However, we stage events in a number of historic buildings across Rye where full access is not always available. In order to ensure you have the best experience possible, please telephone or e-mail the Box Office box-office@ryeartsfestival.org.uk to check accessibility, reserve wheelchair spaces where available and discuss anything we can do to meet your specific needs. Please also let us know if you will be accompanied by a carer and/or guide dog.