Buying Tickets

The 2019 Festival will take place from Saturday 14th September to Saturday 28th September.

Early Bird booking online commenced on Monday 8th April 2019.

Priority Online Bookings

Benefactors and Friends of the Festival will benefit from a two week booking period immediately after this year’s Launch event on Sunday 7th July when the second tranche of tickets for all events will be released. Members are eligible for a discount on all ticket prices bought in advance. Benefactors receive a 15% discount and Friends a 10% discount.  Click here for more information and to buy membership.  If you are a Benefactor or Friend of the Festival, you should log in with the e-mail address the Festival holds for you. The discount is attached to your e-mail address only and will remain valid as long as you have a current subscription.

If you are not sure which e-mail address is linked to your membership account, please send an e-mail to our Treasurer or our website manager. You are prompted to enter your e-mail address and password when completing your purchase. All passwords required a reset after changes were made to the Festival ticketing system in April 2019.You can ask for your password to be reset as you finalise your purchase. Instructions for the reset will be sent to the e-mail address we hold for you. Members of the Festival need only their e-mail and password to log in and the relevant discount will automatically be applied to all ticket purchases. If you have forgotten your password, follow the links on the Login page to have it reset.

Click here for more information on Sponsorship.  The complimentary tickets offered to Sponsors and Corporate Members can only be obtained via the Box Office.

IF YOU HAVE PROBLEMS BUYING TICKETS ONLINE:
You only need to log in when you go to the basket check out page. Tickets can be purchased using a debit/credit card or a Paypal account. We suggest you visit our Help Page for more details on how to log in.  For advice on more obscure issues, please e-mail us giving as many details as possible and we will get back to you.

PRINTING YOUR TICKETS AT HOME:
Tickets purchased online and e-mailed to you as pdf files have been designed as A6 size (four to a standard A4 sheet). They will automatically come through to you in that format to save paper.  You do not have to print your tickets – we can check them if you show your confirmation e-mail on a mobile device.

Priority Postal Bookings

From Monday 8th July 2019 Benefactors and Friends of the Festival can apply for tickets using the Booking Form in our printed brochure or download one from our website. Please complete the Form adding credit/debit card details or enclosing a crossed cheque made payable to ‘Rye Arts Festival’. Cheques should have the amount left open but marked with the maximum you wish to pay as some events may sell out quickly and tickets you have requested may not be available. Send/deliver your postal booking to Rye Arts Festival Box Office, c/o Phillips & Stubbs, 47/49 Cinque Ports Street, Rye, E. Sussex TN31 7AN.

General Online Bookings

Tickets for all 2019 Festival events can be booked securely on this website 24 hours a day, seven days a week from Monday 22nd July 2019.  Selected Early Bird events have been available for purchase (online only) since April. Choose each event you would like to attend and add the relevant number of tickets to your shopping basket.  You can check your basket contents at any stage.  When you are ready to buy tickets, either log in to your account or register your e-mail and choose a password. You can settle your account with a debit/credit card or a PayPal account. Once your payment has cleared, your tickets will be sent automatically to the e-mail address you have provided. It is possible that our automated e-mails may be re-routed to a ‘junk mail’ folder, so please check there first if your tickets haven’t arrived.

Rye Arts Festival is committed to protecting and respecting your privacy.  Any personal information such as name, postal address, telephone number and e-mail address given via this website will be used to provide you with information and requested services and to properly administer membership.  It will not be disclosed to any third party without your prior permission, or unless we are required to do so by law.  You have the right to request deletion of your personal data where there is no compelling reason for us to continue to hold it.You are welcome to contact compliance@ryeartsfestival.org.uk if you have any queries.

Booking in Person or by Telephone

From Monday 22nd July 2019 the Box Office will be open for booking in person on weekday mornings Monday to Friday, 9.30am – 12.30 pm (excluding August Bank Holiday Monday) and on Saturday mornings, 14th, 21st and 28th September also between 9.30am – 12.30pm at Phillips & Stubbs, 47/49 Cinque Ports Street, Rye, East Sussex TN31 7AN. Cash, cheques, credit and debit cards can be used for payment. You can also telephone your order through to the Box Office – 01797 224442. If there is no-one available when you call, please leave an answerphone message and your call will be returned as soon as possible.

General Postal Bookings

These will be processed by the Box Office from 22nd July 2019. If you wish to have your tickets sent to you there will be a £1.50 charge for postage. Tickets issued online and sent by e-mail do not incur a processing fee.

At the Event

Any remaining tickets will be sold at the venue door 30 minutes prior to the start of the event. There is no discount available for tickets purchased at this point.

Telephone Queries

The Box Office can be contacted by telephone on 01797 224442 from 22nd July until the end of the Festival from Monday to Friday, 9.30am – 12.30pm, (excluding August Bank Holiday Monday) and on Saturday 14th, 21st and 28th September, also between 9.30am – 12.30pm.  Outside these hours, please leave a message on our answerphone.  We will return your call at the earliest opportunity.

Tickets

If you have problems booking your tickets, please check our Help Page. If you cannot resolve your problem using our help guides, please e-mail your question to the Box Office. Where available, concessions are detailed in brackets in the ticket price sections of each event listing.

Seating

Venues do not have numbered seats and therefore seats for all events are unreserved.

Disabled Access

Many of our venues have disabled access. However, we stage events in a number of historic buildings across Rye where full access is not always available. In order to ensure you have the best possible experience, please telephone or e-mail the Box Office to check accessibility, reserve wheelchair spaces where available and discuss anything we can do to meet your specific needs. Please also let us know if you will be accompanied by a carer and/or guide dog.